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All orders placed through Peygran.us are shipped from our U.S. warehouse in Miami, Florida. This allows us to provide fast domestic delivery without international shipping delays.

Most orders are delivered within approximately 2–5 business days after shipment. Delivery times may vary depending on the destination and order volume.

Yes. Peygran.us ships directly to residential addresses throughout the United States.

Yes. We can ship directly to job sites, warehouses and other delivery locations. This makes Peygran.us suitable for professional installers, contractors and active construction projects.

Yes. Products available on Peygran.us are stocked at our U.S. warehouse in Miami, Florida and are prepared for domestic shipment.

Orders over $150 qualify for free shipping. Shipping costs for orders below the free-shipping threshold are calculated during checkout.

Once your order has shipped, you will receive tracking information so you can follow your delivery.

Tracking information is provided once your order has been processed and shipped. If you have not received tracking information after your order has shipped, please contact our support team.

If you need to change your shipping address, contact our customer support team as soon as possible. We will check whether the order can still be updated before shipment.

If you need to cancel an order, contact us as soon as possible. Orders that have already been processed or shipped may not be able to be cancelled.

First, check the delivery location and tracking information. If you still cannot locate your order, contact our customer support team so we can help you investigate the delivery.

Contact our support team and provide your order number and details of the missing item. We will help you resolve the issue.

Contact our customer support team as soon as possible and provide your order number and photographs of the damaged package and product. Our team will help you with the next steps.

Purchases made through Peygran.us are invoiced directly by Peygran Inc.

Peygran.us accepts returns within 30 calendar days from delivery, subject to the conditions of our Shipping, Return & Refund Policy.

You can request a return within 30 calendar days from the date of delivery.

Contact our customer support team with your order information and the product you would like to return. Our team will guide you through the return process.

Return eligibility depends on the condition of the product and the terms of our Shipping, Return & Refund Policy. Contact us before sending the product back so we can confirm the applicable conditions.

Please contact our support team before returning a used product. Return eligibility depends on the condition of the product and the applicable return policy.

Refund processing times may vary depending on the payment method and the processing of the returned order. Our support team can provide information about your specific return.

Contact us as soon as possible with your order number and details of the product you received. We will help you resolve the issue.

The right system depends on your tile type, format and installation requirements. For everyday ceramic and porcelain tile installations, LS Classic is a versatile option. LS Compact provides a compact system with a wide wedge and easy handling. LS Stone is designed for demanding applications involving natural stone, porcelain slabs and large-format materials. If you are unsure which system is right for your project, use our leveling system selector or contact our support team.

LS Classic is designed for everyday tile installations and combines robust clips with reusable wedges. LS Compact offers a more compact design and a wide wedge, making it particularly convenient when handling and efficiency are important. LS Stone is designed for demanding installations involving natural stone, porcelain slabs and large-format materials.

Large-format installations require particular attention to flatness and alignment. LS Classic can be used for large-format tile installations, while LS Stone is specifically designed for demanding large-format and natural-stone applications.

LS Stone is specifically designed for natural stone, porcelain slabs and large-format applications. LS Classic for Stone is also available for granite, marble and other thick stone applications between 16 and 30 mm.

Yes. LS Classic and LS Stone are suitable for both floor and wall installations. LS Compact is also designed for floor and wall applications.

Selected Peygran leveling systems are suitable for exterior applications. Always check the individual product specifications for the system and material you are using.

Which system should I use for thick stone tiles? For thick stone, granite or marble tiles, LS Stone or LS Classic for Stone may be appropriate depending on the tile thickness and installation requirements. LS Classic for Stone supports stone, granite and marble applications between 16 and 30 mm.

Check the technical specifications of the specific clip before purchasing. Peygran offers different clips for different tile thicknesses and applications.

A tile leveling system helps keep adjacent tiles aligned while the adhesive cures. It helps reduce lippage and achieve a flatter, more consistent finished surface.

Lippage is the difference in height between adjacent tiles. A leveling system helps keep neighboring tiles aligned during installation and curing.

No. A leveling system is designed to help align tiles during installation. Proper substrate preparation, adhesive selection and installation technique remain essential for a successful installation.

Peygran leveling systems use clips and wedges to apply pressure between adjacent tiles and help maintain their alignment while the adhesive cures.

The clips are placed beneath the adjacent tile edges after applying the adhesive and while positioning the tiles.

Once the tiles and clips are correctly positioned, insert the wedge into the clip and tighten the system to align the tiles.

Pliers are recommended when you want controlled and consistent pressure during installation. Peygran Ergonomic Pliers are compatible with LS Classic, LS Compact and LS Stone systems.

Some Peygran systems allow the wedges to be inserted manually, but pliers provide greater control when tightening the system.

Apply enough pressure to align the adjacent tiles without excessive force. The goal is precise leveling, not maximum tightening.

Allow the adhesive to cure according to the adhesive manufacturer's instructions before removing the clips.

Break the clips by tapping them laterally in the direction of the tile joint. This allows the clip to break below the tile surface.

No. Peygran recommends breaking the clips laterally in the direction of the joint after the adhesive has cured.

Yes. Peygran LS Classic wedges are reusable, and LS Stone wedges are also reusable. LS Compact wedges are designed to be reused after installation.

The clips are designed to break below the tile during removal. The reusable component is the wedge, not the clip.

Compatibility depends on the specific system and component. Always check the product specifications before combining components. For example, LS Classic wedges are compatible with LS Classic clips, while the LS Classic transparent wedge is compatible with LS Classic and LS Stone clips.

Stop and check the direction of the joint and the position of the clip. Peygran systems are designed to break laterally in the direction of the joint. If a clip does not break correctly or the tile is damaged, contact our support team.

Peygran Ergonomic Pliers are designed to apply controlled pressure to the leveling wedges and help achieve consistent tile alignment. They are compatible with LS Classic, LS Compact and LS Stone systems.

The LS Protector is an accessory placed between the wedge and the tile surface. It creates a protective barrier that helps reduce direct pressure and friction, particularly when working with delicate or thin-format tiles.

The Protector is particularly useful when installing delicate or thin-format tiles where reducing pressure and friction against the surface is important.

The Wedge Base is an accessory that increases the support area beneath the wedge. It helps center the wedge and provides additional support for specific tile thicknesses. It can be used with ceramic clips for 3–5 mm tiles and with stone clips for 16–19 mm applications.

The Wedge Base is particularly useful for thin tiles and specific thick stone applications where additional wedge support is required.

A tile spacer is primarily used to maintain a consistent joint width between tiles. A leveling clip and wedge are used to help align adjacent tiles and reduce lippage during curing. They can be used together when the installation requires both consistent joint spacing and leveling.

Choose the spacer according to the joint width and tile layout you need. Peygran offers different spacer designs for different layouts, including X, T and multi-size options.

Several Peygran spacers are available in 1 mm, 2 mm, 3 mm and 5 mm configurations. Check the individual product page for the exact sizes available. For example, Multi X is available in 1, 2, 3 and 5 mm joint sizes.

Yes. Peygran Multi X and Multi Spacer products are designed to be reusable.

Peygran Multi X spacers are made from high-resistance polypropylene and are designed not to stick to adhesive.

Yes. Spacers and leveling systems perform different functions and can be used together when the installation requires both controlled joint spacing and tile leveling.

Place the clips beneath the edges of adjacent tiles, insert the wedges and tighten the system with the appropriate pressure. Allow the adhesive to cure according to the manufacturer's instructions, then remove the clips by tapping them laterally in the direction of the joint.

Place the LS Compact clips at the tile edges after applying adhesive, insert the wedges and tighten the system. Peygran recommends using pliers for controlled leveling. Once the adhesive has cured, remove the clips by tapping them in the direction of the joint. The wedges can then be reused.

LS Stone is designed for natural stone, porcelain slabs and large-format materials. Place the clips under the tile edges, insert the wedges, tighten the system and allow the adhesive to cure. Remove the clips by tapping them laterally in the direction of the joint. LS Stone wedges are reusable.

The correct trowel depends on the tile, substrate, adhesive and installation requirements. Peygran offers different notch sizes, including 6 × 6 mm, 10 × 10 mm and 12 × 12 mm on its Open Handle Notched Trowel. Always follow the adhesive manufacturer's recommendations and applicable installation standards.

A straight trowel is used to spread and smooth mortar or adhesive. A notched trowel creates consistent adhesive ridges that help achieve proper coverage and bonding beneath the tile.

The Grouting Bucket is designed to improve efficiency when cleaning and finishing grout. Its roller and sieve system help remove excess water from cleaning sponges during the grouting process.

Peygran offers different sponge floats for different cleaning requirements, including high water absorption, abrasion and maximum cleaning. The Triple Pack combines the High Absorption, Maximum Cleaning and Abrasion floats with reusable ergonomic grips.

Clean tools according to the material and adhesive or grout used. Removing residues before they cure helps maintain the performance and condition of the tools.

Peygran PRO is the customer rewards program available through Peygran.us. PRO members can access exclusive promotions and other benefits.

You can become a Peygran PRO member by registering through the Peygran PRO page or by creating an account during the purchasing process.

Yes. Your PRO benefits and purchase activity are associated with your Peygran account.

Peygran PRO members earn points based on eligible purchases. Your account keeps track of the points you accumulate and the rewards available to you.

Peygran PRO benefits can include exclusive promotions, birthday gifts, priority access to new product launches, discounts and exclusive giveaways.

PRO members may receive priority access to selected new product launches.

Peygran plans to offer additional educational resources through Peygran Academy.

You can shop through Peygran.us, but creating an account allows you to manage your customer information and access your account-related benefits.

Sign in to your Peygran account to access your account information and available order history.

Use the password recovery option on the account login page to reset your password.

Available payment methods are displayed during checkout. Select from the payment options presented for your order.

A payment may be declined by your card issuer or payment provider. Check that your payment details are correct and that your card is authorized for the transaction. If the problem continues, contact your payment provider or Peygran support.

Purchases made through Peygran.us are invoiced by Peygran Inc.

Peygran plans to offer additional educational resources through Peygran Academy.

Peygran is a Spanish manufacturer of professional tile installation tools and systems, with U.S. operations serving customers from its Miami warehouse.

Peygran designs and manufactures its products in Spain. The company has more than 30 years of experience developing professional tile installation tools.

Yes. Peygran products are designed and manufactured in the company's own facilities in Spain.

Yes. Peygran develops and manufactures its professional installation tools and systems, with its own R&D and quality-control focus.

Peygran.us operates from a warehouse in Miami, Florida, where products are stocked for domestic U.S. fulfillment.

Peygran has more than 30 years of experience developing and manufacturing professional tile installation tools.

Yes. If you are unsure which leveling system, spacer or installation tool you need, contact our U.S.-based support team and provide details about your tile, thickness, format and installation.

Yes. Our support team can help with product-related and technical questions before you place an order.

For leveling-system questions, it is useful to provide: Tile material Tile thickness Tile size or format Joint width Floor or wall application Indoor or outdoor installation The Peygran products you are currently using This information helps our team recommend the appropriate product or system.

Our U.S.-based customer support team can assist with orders, products and technical questions. Phone: +1 786 295 5760 Email: hello@peygran.us